All Sales Are Final

Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.

Product integrity, quality control, and consistency are the foundation of everything we do. Due to the sensitive nature of our compounds and their intended use for research purposes only, we maintain a strict no-refund policy.

All Sales Are Final

We do not accept returns and we do not issue refunds. Once an order is placed, it is final.

This policy applies to all orders without exception, including but not limited to:

• Ordering errors
• Change of mind
• Improper handling, storage, or misuse
• Products that have been opened or used
• Products that have been unopened

By placing an order, you acknowledge and agree to this policy.

Subscription Renewals

Subscription renewal orders are orders and are covered by this policy in full. Canceling a subscription stops future renewals only — it does not cancel, change, or refund a renewal order that has already been processed, even if the cancellation request is made minutes after the renewal. Manage or cancel your subscription any time in My Account → My Subscription. Full subscription terms: /terms-conditions/#subscriptions

Lost or Damaged in Transit

Packages lost, stolen, or damaged in transit are handled exclusively as shipping-protection claims, not refunds: if Route Package Protection was selected on your order, file a claim through Route; otherwise contact support@heezresearch.com.

Contact

For any questions regarding your order, please contact support@heezresearch.com